Multimedia
Aug 6, 07:20 PM
I have satellite internet and have not been able to see keynote streams since getting it. Quicktime just opens up and says "Connecting" but never does.
Is there some other source that I can expect to show the keynote (in its entirety, please)... Living in the country is a love/hate thing these days.
Thanks.It won't be a live video stream. In the afternoon Apple will begin streaming a compressed HD recording of it. I guess you'll have to go to a terrestrial caf� system. Have you complained to your Satellite provider?
Final Eagles 10 Raiders 16 :p
Is there some other source that I can expect to show the keynote (in its entirety, please)... Living in the country is a love/hate thing these days.
Thanks.It won't be a live video stream. In the afternoon Apple will begin streaming a compressed HD recording of it. I guess you'll have to go to a terrestrial caf� system. Have you complained to your Satellite provider?
Final Eagles 10 Raiders 16 :p
nefan65
Apr 6, 02:54 PM
It's nice for Apple to have high iPad2 sales, and I think that's great. It's too bad the Xoom isn't selling more, although 100k isn't too terrible right out of the gate.
I've seen and hefted a Xoom, and you know what? It's a pretty decent piece of gear. Good job Moto! From a hardware perspective I liked it every bit as much as the iPad2. In my opinion, its only downfall is Android. For me, Android is not intuitive at all. I can deal with that when it comes to traditional computers, but I don't have time to waste with that sort of nonsense on an appliance - I want it to just work, and that's what Apple provides.
Actually, 100,000 is pretty bad. I think it was released sometime in late Feb. the iPad 2 sold 300,000 in the first weekend.
Regardless, I think competition is good. If the XOOM had a WiFi only @ $400, it's make a huge dent. Plus, I've read that Honeycomb is less than polished, so I think that, along with a high price tag has some people turned off...
That's just my opinion though..and we all know what opinion's are like...lol
I've seen and hefted a Xoom, and you know what? It's a pretty decent piece of gear. Good job Moto! From a hardware perspective I liked it every bit as much as the iPad2. In my opinion, its only downfall is Android. For me, Android is not intuitive at all. I can deal with that when it comes to traditional computers, but I don't have time to waste with that sort of nonsense on an appliance - I want it to just work, and that's what Apple provides.
Actually, 100,000 is pretty bad. I think it was released sometime in late Feb. the iPad 2 sold 300,000 in the first weekend.
Regardless, I think competition is good. If the XOOM had a WiFi only @ $400, it's make a huge dent. Plus, I've read that Honeycomb is less than polished, so I think that, along with a high price tag has some people turned off...
That's just my opinion though..and we all know what opinion's are like...lol
mlrproducts
Aug 11, 10:20 AM
Hurry up and take my money Apple! Here is my wishlist, the first section is PLAUSIBLE:
1) Released for GSM sim cards (probable, maybe support for CDMA later on)
2) Bluetooth (well, I think this is a given)
3) Good integration with iCal, Mail, etc
Now what I WANT that might not happen:
4) Not tied to a service provider
5) Affordable LOL
6) Wifi built in
7) Modem support for dialup over GSM
8) Lightweight, small FF
1) Released for GSM sim cards (probable, maybe support for CDMA later on)
2) Bluetooth (well, I think this is a given)
3) Good integration with iCal, Mail, etc
Now what I WANT that might not happen:
4) Not tied to a service provider
5) Affordable LOL
6) Wifi built in
7) Modem support for dialup over GSM
8) Lightweight, small FF
LightSpeed1
Apr 6, 05:06 PM
What a joke of a tablet. Nothing but a piece of crap.Agreed.
840quadra
Apr 25, 02:55 PM
I love how Media and most everyone was asleep about this known issue, until just recently, and now it is some kind of emergency.
I am not an Apple apologist by any means, but it is NOT their fault if people are not securely backing up, their personal and private data.
Apple's only fault (IMHO) is not encrypting the location logfile on the phone, or the system with regards to backups. Regardless, security of data is the end user's responsibility, not the manufacturer of their computer or software.
I am not an Apple apologist by any means, but it is NOT their fault if people are not securely backing up, their personal and private data.
Apple's only fault (IMHO) is not encrypting the location logfile on the phone, or the system with regards to backups. Regardless, security of data is the end user's responsibility, not the manufacturer of their computer or software.
LagunaSol
Apr 11, 11:52 AM
Just picked up a Atrix 4G and on my way checked out the iPhone 4 - it looks decidedly antique and bland in front of the competition
If you're going to judge "looks," the Atrix looks (and feels) like cheap junk next to the iPhone. Just like practically every other Android phone on the market. The iPhone looks like a Rolex sitting next to the Casio of the Android offerings.
Enjoy the plastic. ;)
If you're going to judge "looks," the Atrix looks (and feels) like cheap junk next to the iPhone. Just like practically every other Android phone on the market. The iPhone looks like a Rolex sitting next to the Casio of the Android offerings.
Enjoy the plastic. ;)
spritelyjim
Mar 26, 12:06 PM
I really don't see the point of a display anywhere near 300DPI for a desktop or laptop.
I'm a motion graphics designer, and I am constantly working in 1280x720 and 1920x1080. Which means if I want to look at what I do full-size, I no longer have any space on my screen. For editors and I, extra screens help, but what would also help, especially for those working on laptops, would be screens that can show full-size video without taking up all the screen real-estate.
I'm a motion graphics designer, and I am constantly working in 1280x720 and 1920x1080. Which means if I want to look at what I do full-size, I no longer have any space on my screen. For editors and I, extra screens help, but what would also help, especially for those working on laptops, would be screens that can show full-size video without taking up all the screen real-estate.
Macnoviz
Jul 20, 08:07 AM
heavy
It looks like 2006 won't be like 1984
It looks like 2006 won't be like 1984
BC2009
Mar 22, 07:07 PM
Blackberry playbook = The IPad 2 killer - you heard it here first.
Look at the specs, their greater or equal to the iPad 2 with the exception of battery life.
Ummm.... why does every product have to be an "Apple iDevice Killer"? None have succeeded that yet, though many have been successful as competitors. The Apple jealousy factor is so huge.
Meanwhile, Apple is drowning in orders and battling light leaks (http://www.electronista.com/articles/11/03/22/buyers.complain.of.multiple.faulty.replacements/) in displays. If the quality cannot be improved expeditiously, would-be customers may investigate the competition. :(
Drowning in orders is a problem? Trying to imagine that. If they sell 2M iPad 2's in March that would be double what they did last year with their runaway success.
I don't think they are drowning in "light leaks". Mine is fine, and I'm sure most units are. Many many LCDs leak some light on the edge. Certainly the video I saw of this on one particular iPad 2 was extremely pronounced, but I have owned many LCD monitors that leak light to some degree. The outcry is likely because there aren't that many units out there right now so folks are afraid to return it and be without it while waiting for an exchange.
Anyway, I hope the competition flourishes. Sure Apple is innovating fast and furious right now, but that's because they want to own this market for a long time to come. I don't want them to dominate it so much that they become complacent (though I hope they will have learned from their past in that regard). Just because I prefer to use iPad doesn't mean I think everybody must and should -- to each his own. Obviously I think the iPad is better than the competition, so I bought one. Somebody else's choice to buy a different tablet won't validate or invalidate my choice of an iPad in any way.
I'm cheering for Apple to produce better products that I am excited to own, but this is not a sporting competition where only one team can win. Eventually there will be 2 to 4 leaders in the tablet space. Samsung and RIM are both trying to ensure their place as one of those leaders (and so is Motorola). I would venture to say that none of them are thinking that they will "kill the iPad" which defined the market they are trying to compete in, but rather each of them wants to be the leading "other option" to an iPad and capture a good chunk of the growing tablet market.
Look at the specs, their greater or equal to the iPad 2 with the exception of battery life.
Ummm.... why does every product have to be an "Apple iDevice Killer"? None have succeeded that yet, though many have been successful as competitors. The Apple jealousy factor is so huge.
Meanwhile, Apple is drowning in orders and battling light leaks (http://www.electronista.com/articles/11/03/22/buyers.complain.of.multiple.faulty.replacements/) in displays. If the quality cannot be improved expeditiously, would-be customers may investigate the competition. :(
Drowning in orders is a problem? Trying to imagine that. If they sell 2M iPad 2's in March that would be double what they did last year with their runaway success.
I don't think they are drowning in "light leaks". Mine is fine, and I'm sure most units are. Many many LCDs leak some light on the edge. Certainly the video I saw of this on one particular iPad 2 was extremely pronounced, but I have owned many LCD monitors that leak light to some degree. The outcry is likely because there aren't that many units out there right now so folks are afraid to return it and be without it while waiting for an exchange.
Anyway, I hope the competition flourishes. Sure Apple is innovating fast and furious right now, but that's because they want to own this market for a long time to come. I don't want them to dominate it so much that they become complacent (though I hope they will have learned from their past in that regard). Just because I prefer to use iPad doesn't mean I think everybody must and should -- to each his own. Obviously I think the iPad is better than the competition, so I bought one. Somebody else's choice to buy a different tablet won't validate or invalidate my choice of an iPad in any way.
I'm cheering for Apple to produce better products that I am excited to own, but this is not a sporting competition where only one team can win. Eventually there will be 2 to 4 leaders in the tablet space. Samsung and RIM are both trying to ensure their place as one of those leaders (and so is Motorola). I would venture to say that none of them are thinking that they will "kill the iPad" which defined the market they are trying to compete in, but rather each of them wants to be the leading "other option" to an iPad and capture a good chunk of the growing tablet market.
vincenz
Apr 27, 07:58 AM
A "bug" right? ;)
SevenInchScrew
Aug 14, 01:20 PM
OK, one last post to clarify my stance on things, then I'm really done.
did you buy GT5: prologue?
for someone who at one point really liked the games/series, i don't see why you wouldn't give this game a shot, at least after reading reviews first. i find it very frustrating to see people make judgements before the game is even out
i hope you at least read some reviews once the game is out before making a choice like that. and i also hope that this thread hasn't led you to that decision
Yes, I did buy GT5:P, sadly. I have spent way to much money on Polyphony's games. I even bought an import PS2 off a friend so I could play some of the JDM releases. I own...
sony ericsson xperia x10 pro.
Sony Ericsson Xperia X10 mini
The Sony Ericsson Xperia X10
sony ericsson xperia x10 pro
The Sony Ericsson X10 Mini is
sony ericsson xperia x10 pro
Sony Ericsson Xperia X10 Mini
Video recording. Sony Ericsson
did you buy GT5: prologue?
for someone who at one point really liked the games/series, i don't see why you wouldn't give this game a shot, at least after reading reviews first. i find it very frustrating to see people make judgements before the game is even out
i hope you at least read some reviews once the game is out before making a choice like that. and i also hope that this thread hasn't led you to that decision
Yes, I did buy GT5:P, sadly. I have spent way to much money on Polyphony's games. I even bought an import PS2 off a friend so I could play some of the JDM releases. I own...
Michael Scrip
Apr 8, 01:13 AM
As long as Wal-Mart still carries the iPad 2... all is right with the world...
Oh, and Toys-R-Us... I think there is one of those around me.
:D
Oh, and Toys-R-Us... I think there is one of those around me.
:D
andy721
Mar 25, 11:58 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_0 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7A341 Safari/528.16)
If this is a standard $129 upgrade I don't see anything here worth that price sadly. That is unless somehow my 2009 mac pro will run 2x as fast but I am not keeping my fingers crossed.
If it is $129.00 he can shove this up his A$$, unless like you said my Mac Pro will run 2x faster.
If this is a standard $129 upgrade I don't see anything here worth that price sadly. That is unless somehow my 2009 mac pro will run 2x as fast but I am not keeping my fingers crossed.
If it is $129.00 he can shove this up his A$$, unless like you said my Mac Pro will run 2x faster.
NoSmokingBandit
Dec 8, 10:18 AM
Actually, Sony explained that the damage is not unlocked or progressive as one dives deeper into the game. It's just that as one goes further into the game, one is able to FINALLY collect more premium cars which do have the better damage engine.
I have close to 20 premium cars (level 17) and i've not noticed much in the way of damage. I do generally drive very safely though.
I both love and hate how many tracks there are in the game. Cape Ring Periphery has quickly become one of my favorites and it only shows up in a few evens. The full SSR5 track is incredible as well, but it isnt used as much as it should be, imo. They use Tsukuba and Suzuka a lot early on and i was getting tired of them by the time i got to the Pro races.
I have close to 20 premium cars (level 17) and i've not noticed much in the way of damage. I do generally drive very safely though.
I both love and hate how many tracks there are in the game. Cape Ring Periphery has quickly become one of my favorites and it only shows up in a few evens. The full SSR5 track is incredible as well, but it isnt used as much as it should be, imo. They use Tsukuba and Suzuka a lot early on and i was getting tired of them by the time i got to the Pro races.
Thor74
Apr 19, 02:21 PM
Apple better not win this case and anyone who thinks that they should are a fool.
I'm doing my fool dance right now...
We can dance if we want to
We can leave your friends behind
'Cause your friends don't dance and if they don't dance
Well they're no friends of mine
I say, we can go where we want to
A place where they will never find
And we can act like we come from out of this world
Leave the real one far behind
And we can dance :D
I'm doing my fool dance right now...
We can dance if we want to
We can leave your friends behind
'Cause your friends don't dance and if they don't dance
Well they're no friends of mine
I say, we can go where we want to
A place where they will never find
And we can act like we come from out of this world
Leave the real one far behind
And we can dance :D
bibbz
Jun 9, 11:00 PM
I am doing my pre-order without even walking into the Store. The perks of knowing the Manager. He is going to take care of everything for me because I know he wants that SPIFF lol.
For any of your Radio Shack employees does your store plan on opening at 6AM? My friend said for the Evo launch they opened just for Evo customers at 6AM and he doesn't see any reason they would not do this for the iPhone 4 as well.
No official word yet. The big thing with this is apple. They are very very particular with what we do at any time with the iPhone. I can't see apple letting us sell the iPhone at 6am if the apple stores don't. We should get more info in the next few days. I see apple controlling this and RadioShack, best buy, AT&T, and Wally world all starting sales at the same time.
For any of your Radio Shack employees does your store plan on opening at 6AM? My friend said for the Evo launch they opened just for Evo customers at 6AM and he doesn't see any reason they would not do this for the iPhone 4 as well.
No official word yet. The big thing with this is apple. They are very very particular with what we do at any time with the iPhone. I can't see apple letting us sell the iPhone at 6am if the apple stores don't. We should get more info in the next few days. I see apple controlling this and RadioShack, best buy, AT&T, and Wally world all starting sales at the same time.
hulugu
Mar 17, 01:45 PM
...@5p who says Ron Paul would be any different once elected into office. Its obvious that once presidents get into office that something changes and they try to govern from the middle.
This seems to be the unfortunate reality. While, as other have pointed out, Obama has worked towards withdrawing US forces in Iraq and reengaging in Afghanistan�both things that he said he would do�Obama has failed in closing Guantanamo and recent debacles in Pakistan and Afghanistan have hurt our image in the Mid East and Central Asia.
It's interesting, I don't see hypocrisy on Obama's part, rather I see him trying and failing to deal with shifting realities on the ground and a combative political party.
I think Obama might be right about Libya, even if it's another military engagement.
I think Obama's right about Afghanistan, even though we need to reign in the CIA's operations in Pakistan.
I think Obama's right about Iraq, we needed to leave years ago and now is certainly the time to go.
I think Obama's wrong about military tribunals at Guantanamo, but I also understand that the situation is complex, difficult, and fraught with fear-mongering from the right.
I also think he's wrong about the PATRIOT Act.
Of course, the question of whether Ron Paul would be any different is effectively academic because Paul has yet to survive a GOP primary. If Republicans agree with Paul on these issues, they should make Paul their next presidential candidate.
...
He's a common sense constitutional conservative, enemy of tyranny everywhere, and an unfailing defender of fundamental human liberty.
Apparently, he's Captain America.
This seems to be the unfortunate reality. While, as other have pointed out, Obama has worked towards withdrawing US forces in Iraq and reengaging in Afghanistan�both things that he said he would do�Obama has failed in closing Guantanamo and recent debacles in Pakistan and Afghanistan have hurt our image in the Mid East and Central Asia.
It's interesting, I don't see hypocrisy on Obama's part, rather I see him trying and failing to deal with shifting realities on the ground and a combative political party.
I think Obama might be right about Libya, even if it's another military engagement.
I think Obama's right about Afghanistan, even though we need to reign in the CIA's operations in Pakistan.
I think Obama's right about Iraq, we needed to leave years ago and now is certainly the time to go.
I think Obama's wrong about military tribunals at Guantanamo, but I also understand that the situation is complex, difficult, and fraught with fear-mongering from the right.
I also think he's wrong about the PATRIOT Act.
Of course, the question of whether Ron Paul would be any different is effectively academic because Paul has yet to survive a GOP primary. If Republicans agree with Paul on these issues, they should make Paul their next presidential candidate.
...
He's a common sense constitutional conservative, enemy of tyranny everywhere, and an unfailing defender of fundamental human liberty.
Apparently, he's Captain America.
danielpicasso
Mar 26, 01:33 PM
Some of the comments on this board are inane.
1) Launchpad is the selling point...Really? You think Versions, Resume, Mission Control, OS wide Full Screen App support are not selling points?
2) $129 is too much. This one cracks me up. Apple is bundling a $500 product into the OS (and other OS based servers are far more expensive) and people think $129 is too much?
3) When has Apple released an OS, and not shown new features on the final release keynote?
thanks for keeping the inmates sane...... why would Apple let their OS be anything but perfect
1) Launchpad is the selling point...Really? You think Versions, Resume, Mission Control, OS wide Full Screen App support are not selling points?
2) $129 is too much. This one cracks me up. Apple is bundling a $500 product into the OS (and other OS based servers are far more expensive) and people think $129 is too much?
3) When has Apple released an OS, and not shown new features on the final release keynote?
thanks for keeping the inmates sane...... why would Apple let their OS be anything but perfect
deannnnn
Jun 9, 08:44 AM
I have a feeling that those trade-in prices will be substantially reduced once the iPhone 4 is released.
fivepoint
Mar 22, 12:56 PM
Precisely. The UN mandate is to enforce a no-fly zone, amongst other things, tasks that are particularly suited for certain nations. I'm no gung-ho supporter of this action in Libya, but it strikes me as similar to Bosnia, with the real political pressure coming particularly from France for very real reasons.
Expect the overt US involvement to rapidly scale back soon.
Did Ronald Reagan get a go-ahead from Congress in 1986 for attacking Libya?
No he did not. It was a mistake then, it is a mistake now. The only difference is, I oppose it in all circumstances, regardless of who's president. You only oppose it when it's a Republican in office.
Wait a second. Wait a second. You are trying to compare the media's portrayal of GWB over about SEVEN years, TWO wars, and HOW MANY lies to Libya and less then ONE WEEK. The Lybia thing has been going on for about a day or so. In the FIRST days of the Afghanistan war, did you hear ANY mainstream media criticizing GWB? In the FIRST days of the Iraq war, did you hear ANY mainstream media criticizing GWB? Democrats were falling all over themselves to support the President and the need to get those WMDs, which is why after almost 6 years, it was a defining issue of the presidential campaign. The candidates 5 years later were all explaining why they supported one war then, but not now after all the lies were exposed, or how they were against it all along. Not to mention Afghanistan after 7 years. There were a few, unlike now, where there are a lot.
This is THE FIRST WEEK of this thing, and NBC nightly news had their entire story about: criticism from congress; inability of white house to deal with that problem, partly because in Brazil; late involvement; involvement here but not in Somalia, Congo, etc..., risk that Ghaddafi would survive this and remain in power; lack of real Arab support and weak coalition; and fact that opposition is disorganized, poorly armed and leaderless, and probably won't be able to win without military support on the ground.
That's pretty hard reporting, and I'm very happy Congress is being critical. Almost everything Fivepoint, the GOP and the Democrats who are speaking out have said is a valid concern. They should have done this during week ONE of Afghanistan, and Iraq. I know I don't want another one of those.
(edit) Yesterday, NPR was talking about Candidate Obama vs. President Obama, and pointed out Candidate Obama's statements about ONLY CONGRESS CAN DECLARE WAR. They discussed, at length, prior presidents assumption of power, Obama's use of it and how guest couldn't imagine a new president opposed to a power like this giving it up. So, maybe you should watch some NBC, ABC, CBS and listen to some NPR. Mind you, in FPs defense, I spent 16 hours in the car since this all started, so I've probably heard every story...
Expect the overt US involvement to rapidly scale back soon.
Did Ronald Reagan get a go-ahead from Congress in 1986 for attacking Libya?
No he did not. It was a mistake then, it is a mistake now. The only difference is, I oppose it in all circumstances, regardless of who's president. You only oppose it when it's a Republican in office.
Wait a second. Wait a second. You are trying to compare the media's portrayal of GWB over about SEVEN years, TWO wars, and HOW MANY lies to Libya and less then ONE WEEK. The Lybia thing has been going on for about a day or so. In the FIRST days of the Afghanistan war, did you hear ANY mainstream media criticizing GWB? In the FIRST days of the Iraq war, did you hear ANY mainstream media criticizing GWB? Democrats were falling all over themselves to support the President and the need to get those WMDs, which is why after almost 6 years, it was a defining issue of the presidential campaign. The candidates 5 years later were all explaining why they supported one war then, but not now after all the lies were exposed, or how they were against it all along. Not to mention Afghanistan after 7 years. There were a few, unlike now, where there are a lot.
This is THE FIRST WEEK of this thing, and NBC nightly news had their entire story about: criticism from congress; inability of white house to deal with that problem, partly because in Brazil; late involvement; involvement here but not in Somalia, Congo, etc..., risk that Ghaddafi would survive this and remain in power; lack of real Arab support and weak coalition; and fact that opposition is disorganized, poorly armed and leaderless, and probably won't be able to win without military support on the ground.
That's pretty hard reporting, and I'm very happy Congress is being critical. Almost everything Fivepoint, the GOP and the Democrats who are speaking out have said is a valid concern. They should have done this during week ONE of Afghanistan, and Iraq. I know I don't want another one of those.
(edit) Yesterday, NPR was talking about Candidate Obama vs. President Obama, and pointed out Candidate Obama's statements about ONLY CONGRESS CAN DECLARE WAR. They discussed, at length, prior presidents assumption of power, Obama's use of it and how guest couldn't imagine a new president opposed to a power like this giving it up. So, maybe you should watch some NBC, ABC, CBS and listen to some NPR. Mind you, in FPs defense, I spent 16 hours in the car since this all started, so I've probably heard every story...
Kane.Elson
Jul 27, 10:21 PM
Ahh so many announcments !!! Kill me now !
I'm waiting for the end of august then I'm buying whatever I can get.
I'm waiting for the end of august then I'm buying whatever I can get.
notabadname
Mar 22, 03:45 PM
iPad: 1024x768
7.76� x 6.82�
45.2 square inches
PlayBook: 1024x600
3.54� x 6.04�
21.4 square inches
7.76� x 6.82�
45.2 square inches
PlayBook: 1024x600
3.54� x 6.04�
21.4 square inches
leekohler
Apr 28, 05:44 PM
all want to know is was why it always has to go to name calling..be it..wacko christians, teabaggers or racists conservatives..it seems like every thread any of the liberals on the forum posts always goes to calling names at whatever group it is that they have a problem with today.
Well, you tell me what we're supposed to call people who do things like this? Sane, sensible people? They aren't. I for one am not going to treat a bunch of idiots in tin foil hats like they're respectable. Same goes for people who wish to deny me rights. I'm sorry, they have not earned my respect.
Well, you tell me what we're supposed to call people who do things like this? Sane, sensible people? They aren't. I for one am not going to treat a bunch of idiots in tin foil hats like they're respectable. Same goes for people who wish to deny me rights. I'm sorry, they have not earned my respect.
skippy-fluff
Aug 25, 05:06 PM
The battery recall validator also rejected my battery, which is clearly in the range advertised on the web site. When I called the support lines yesterday, they didn't even try to take the call. Today I got through, and I got told by "Rachel" that there were a small number of batteries in the ranges that were manufactured by someone other than Sony. She couldn't tell me who, and when I asked for further information, she escalated the call.
The next guy, whose name I didn't catch, basically said the same thing. When I explained that I would like something from Apple indicating that the public listing on the recall didn't apply to me, he said that sometime in the future (unstated) this will get updated on the website. Since my primary reason for wanting it is to avoid potential airline troubles, that wasn't too great answer. His next suggestion, to print the validation failure, was funny, but not very practical. I fly about once a week, and I've already seen the dell guys being asked not to work on the plane. I don't want to be in that club, so I was pretty insistent that they write something down.
I asked them to send me something (even by fax) that simply said that my battery was not subject to recall, despite the fact it fell into the consumer product safety commission recalled range and Apple announced range (still up, with no amendment, by at https://support.apple.com/ibook_powerbook/batteryexchange/index.html). He could not.
I next got sent to Kelly, in customer service, whose attitude was about the least customer-service related of any of them. She tried to read out the web site to me, and got very frustrated when I pointed out that it did not say what she wanted it to say. It does not say that there are batteries in the ranges that are fine. It says at least twice that if you have a battery in the range you should send for a replacement and not use it. I pointed out to her that the trouble ticket I'd opened covered the ground nicely, and that all I wanted was a statement of the result: "Apple's support staff has worked with this customer and has established that the battery Serial No. XXXX is not subject to the recall on Sony-produced batteries". Or whatever language they like.
She agreed that this was truth, but said she could not provide any documentation. She also declined to escalate further.
Given that the validator has said no to people who should have gotten yes, relying on it as the last word is a bad idea. Get a real person on the phone. But even then, be prepared for frustration if you would like
anything but an oral assurance that the battery you have is good.
The next guy, whose name I didn't catch, basically said the same thing. When I explained that I would like something from Apple indicating that the public listing on the recall didn't apply to me, he said that sometime in the future (unstated) this will get updated on the website. Since my primary reason for wanting it is to avoid potential airline troubles, that wasn't too great answer. His next suggestion, to print the validation failure, was funny, but not very practical. I fly about once a week, and I've already seen the dell guys being asked not to work on the plane. I don't want to be in that club, so I was pretty insistent that they write something down.
I asked them to send me something (even by fax) that simply said that my battery was not subject to recall, despite the fact it fell into the consumer product safety commission recalled range and Apple announced range (still up, with no amendment, by at https://support.apple.com/ibook_powerbook/batteryexchange/index.html). He could not.
I next got sent to Kelly, in customer service, whose attitude was about the least customer-service related of any of them. She tried to read out the web site to me, and got very frustrated when I pointed out that it did not say what she wanted it to say. It does not say that there are batteries in the ranges that are fine. It says at least twice that if you have a battery in the range you should send for a replacement and not use it. I pointed out to her that the trouble ticket I'd opened covered the ground nicely, and that all I wanted was a statement of the result: "Apple's support staff has worked with this customer and has established that the battery Serial No. XXXX is not subject to the recall on Sony-produced batteries". Or whatever language they like.
She agreed that this was truth, but said she could not provide any documentation. She also declined to escalate further.
Given that the validator has said no to people who should have gotten yes, relying on it as the last word is a bad idea. Get a real person on the phone. But even then, be prepared for frustration if you would like
anything but an oral assurance that the battery you have is good.
